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Terms & Conditions

Making an Order

To make an order, please browse our products and select the 'Add to cart' button for all items you wish to purchase. This will add your items to a basket. When you are ready to checkout, select the 'Cart' icon at the top right of each page. Then select 'View Cart' to view your items and adjust or 'Check Out Now' to start the payment process. We will ask for a few details that are required to complete your order. Online payments can be made with PayPal, Visa, Visa Debit and Mastercard using our secure checkout process. We do not capture or store card information on our site, this is managed directly by PayPal, Visa, Visa Debit and Mastercard during the checkout process only

If you have made a mistake in your order or need to cancel it, please contact us as soon as possible so we can make the required changes to the order for you

Essential Information We Collect

We are committed to ensuring that the information you provide is secure. When you make a purchase, you provide your name and contact details, we use this information to process your order(s), to keep you updated on your purchases and to personalise your shopping experience. All card payments are sent via encrypted transmission using the very latest technology. We use “cookies” to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time. Any other site accessible through our site will have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Pinecone Crafting Limited is not responsible for the actions of third parties

Bulk Orders

Discounts are available on paracord bracelets. If you require an order of 10 or more of a specific bracelet, then pleaseeither call us or complete the enquiry form on our 'Contact Us' page

If in the unlikely event of a particular colour or clasp being out of stock due to our suppliers, we will contact you immediately to advise on the status of the product and the estimated shipping date to you

Prices

All prices are quoted in Pounds Sterling (£) and include Value Added Tax (VAT) at UK rates. From time to time, it may be necessary to adjust prices in the event of an UK VAT rate increase or as a result of an international price increase. For orders made from outside the UK, your order may be subject to additional sales tax upon delivery or at customs

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Pinecone Crafting Limtied shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.Pinceocne crafting Limited shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card/PayPal account charged. If your credit/debit card/PayPal account has already been charged for the purchase and your order is cancelled, Pinecone Crafting Limited will issue a refund to your credit/debit card/PayPal account in the amount of the incorrect price

Lost or Damaged Goods

Please click here to see our policy for lost or damaged goods

Returns

Please click here to see our policy for returning an item

This Website

This website is owned and operated by Pinecone Crafting Limited. If you have any suggestions or comments, please contact us via info@pineconecrafting.com

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Pincecone Crafting Limited, Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties

Colour Variance

We make every effort to portray items as accurately as possible. However, actual colours vary from computer to computer, we cannot guarantee that a computer's display accurately reflects a product's colour or pattern, therefore colour variances may occur between a computer image and the actual physical product itself and we cannot be held responsible where colour variances may occur